Please read these Terms and Conditions carefully before using the nagagg platform. By registering an account or placing any wager, you confirm that you have read, understood, and agree to be bound by these terms in full.
Last Updated: 1 January 2026These cards summarize important aspects of our Terms. They do not replace the full legal text below.
You must be at least 21 years of age and a resident of Indonesia to register and wager on nagagg. Age verification is mandatory. Accounts found to belong to underage users will be immediately suspended and any funds returned.
All transactions are processed in Indonesian Rupiah (IDR) via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and major e-wallets. Withdrawal requests for verified accounts are processed within 15–30 minutes during banking hours.
All bonuses are subject to individual wagering requirements, minimum odds restrictions, and time limits. Bonuses may not be withdrawn until all applicable conditions are met. nagagg reserves the right to amend or withdraw promotional offers at any time.
You are solely responsible for maintaining the confidentiality of your login credentials. nagagg will never ask for your password. Notify support immediately if you suspect unauthorized access to your account.
Collusion, match-fixing, arbitrage betting using bonus funds, use of automated betting systems, multi-accounting, and any form of fraud are strictly prohibited and will result in permanent account closure and forfeiture of funds.
nagagg provides deposit limits, session time controls, and self-exclusion tools. If gambling is negatively affecting your life, contact our support team immediately or visit our dedicated Responsible Gaming page for guidance and resources.
In these Terms and Conditions, the following terms have the meanings set out below unless the context requires otherwise:
2.1 You must meet all of the following criteria to register and maintain an Account on nagagg:
Age Restriction: Gambling is strictly for adults aged 21 and over. It is an offense to allow minors to gamble. nagagg employs age verification checks at registration and during withdrawal processing. Any Account found to be operated by or on behalf of a person under 21 years of age will be immediately suspended, all pending wagers voided, and any deposited funds returned to the verified account holder.
2.2 nagagg reserves the right to request documentary evidence of eligibility at any time. Failure to supply satisfactory documentation within a reasonable period will result in Account suspension.
2.3 nagagg makes no representation that the Platform is lawful in jurisdictions other than those it directly targets. Users accessing the Platform from outside Indonesia do so at their own risk and are solely responsible for compliance with their local laws.
3.1 Each User may hold only one Account on the Platform. Opening multiple accounts ("multi-accounting") is strictly prohibited and may result in all accounts being permanently closed and all balances forfeited.
3.2 During registration, you must provide accurate, current, and complete information including your full legal name, date of birth, Indonesian national identity number (NIK), residential address, active mobile number, and bank account details. You undertake to keep this information current and to notify nagagg promptly of any changes.
3.3 You are solely responsible for the security of your Account credentials. You must:
3.4 nagagg will never request your password via email, live chat, or telephone. Any communication claiming to be from nagagg that asks for your password should be treated as fraudulent and reported to [email protected].
3.5 KYC Verification. Before processing your first withdrawal, nagagg requires identity verification. You will be asked to submit a clear photograph or scan of: (a) a valid government-issued photo ID (KTP, SIM, or passport); and (b) a recent proof of address document (bank statement or utility bill dated within 90 days). Processing typically completes within 24 hours of document submission.
3.6 nagagg reserves the right to refuse Account registration or close an existing Account at its sole discretion, including where it suspects fraudulent intent, policy violation, or association with prohibited activities.
All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted. Accepted deposit methods currently include:
The minimum deposit is Rp 50,000 for bank transfers and Rp 20,000 for e-wallets. Maximum single-transaction deposit limits vary by method and are displayed at the point of deposit. Deposits are credited to your Account balance upon confirmation of receipt and are typically instant during banking hours.
nagagg does not charge fees on deposits. Any fees imposed by your bank or e-wallet provider are the sole responsibility of the depositing User.
Withdrawal requests are subject to the following conditions:
nagagg reserves the right to conduct additional security checks on any withdrawal request. Withdrawal requests flagged for review will be resolved within 24 hours in most cases. nagagg is not liable for delays caused by the recipient bank's own processing timelines after funds have been dispatched.
All transactions on the Platform are denominated in Indonesian Rupiah (IDR / Rp). nagagg does not process transactions in foreign currencies. No currency conversion is applied.
nagagg maintains anti-money laundering (AML) policies in accordance with international best practices. We reserve the right to request source-of-funds documentation for large transactions or unusual deposit patterns. Accounts suspected of being used for money laundering will be suspended, reported to relevant authorities, and all funds frozen pending investigation.
5.1 All bonuses and promotional offers are subject to specific terms published on the relevant promotion page. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail for that offer.
5.2 Unless stated otherwise in the offer terms, the following general bonus conditions apply:
5.3 Bonuses are non-transferable and may not be exchanged for cash unless Wagering Requirements have been fully satisfied.
5.4 nagagg may modify, suspend, or cancel any promotion at any time. Where possible, reasonable advance notice will be provided. Ongoing promotions with active participant claims will not be retroactively cancelled without fair resolution.
6.1 All bets placed on the Platform are subject to the specific rules of the relevant product. Sports betting rules govern settlement of matches, walkovers, postponements, and abandonments. Casino game rules govern payout structures and valid bets. Togel (lottery) draw rules govern number submission, draw timing, and prize calculation.
6.2 Once confirmed, a bet may not be cancelled or modified by the User except where an explicit cash-out option is made available and exercised before the relevant event concludes.
6.3 nagagg reserves the right to void, suspend, or reverse any bet or winnings where:
6.4 In the event of a dispute regarding bet settlement, the User must contact support within 72 hours of the event result being published. Disputes raised after this period may not be considered. nagagg's decision on bet settlement disputes is final, subject to the complaints procedure in Clause 13.
6.5 Mix parlay (accumulator/parlay) bets are subject to their own specific rules regarding leg voiding and partial settlement. If one or more legs of a mix parlay are void, the bet will be recalculated as if those legs were not included, reducing the total number of selections accordingly.
7.1 The following activities are strictly prohibited on the Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of all balances, and where applicable, referral to law enforcement authorities:
7.2 If nagagg identifies suspicious betting patterns or activity indicative of prohibited conduct, we reserve the right to withhold payment pending investigation, regardless of whether the investigation is concluded before a withdrawal request was made.
8.1 All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software code, game interfaces, and the overall design and layout — is the property of nagagg or its content licensors and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal entertainment purposes. This license does not permit you to:
8.3 The nagagg name, logo, and all associated brand marks are trademarks of nagagg. Unauthorized use of these marks is prohibited.
9.1 nagagg collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.
9.2 nagagg implements industry-standard security measures including 256-bit SSL encryption, secure data storage, and access controls to protect your personal and financial information.
9.3 You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected]. Requests will be handled in accordance with applicable data protection principles. Certain data may be retained for legal, regulatory, or fraud-prevention purposes even after Account closure.
9.4 Please review our full Privacy Policy for detailed information on how your data is collected, used, shared, and protected.
10.1 nagagg is committed to promoting responsible gambling. We provide the following tools to help you manage your gaming activity:
10.2 If you believe gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use our self-exclusion tools and seek professional support. Our Responsible Gaming page provides further information and resources.
10.3 Gambling at nagagg is strictly for adults aged 21 and over. nagagg does not target, market to, or knowingly accept registrations from individuals under 21 years of age.
11.1 The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, nagagg disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11.2 nagagg shall not be liable for any loss or damage arising from:
11.3 In any event, nagagg's aggregate liability to any User in respect of any claim shall not exceed the total amount deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.
11.4 Nothing in these Terms excludes or limits nagagg's liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.
12.1 nagagg reserves the right to amend these Terms at any time. Where a material change is made, nagagg will provide notice via the Platform or by email to registered Users at least 7 days before the change takes effect, where reasonably practicable.
12.2 Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you should stop using the Platform and close your Account before the amendment's effective date.
12.3 The version of the Terms that applied at the time a bet was placed will govern the settlement of that bet, unless a subsequent version expressly provides otherwise.
13.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with internationally recognized principles of online gaming regulation.
13.2 Complaints Procedure: If you have a complaint about any aspect of the nagagg service, you should first contact our customer support team at [email protected], providing full details of your complaint. We aim to acknowledge all complaints within 24 hours and resolve them within 5 business days. If you are not satisfied with our initial response, you may escalate the matter by requesting a formal review from a senior member of our compliance team.
13.3 nagagg operates under an international gaming license. All gaming operations are conducted in compliance with the terms of that license, and the licensing jurisdiction's dispute resolution procedures are available to Users where internal escalation has failed to produce a satisfactory outcome.
If you have any questions, concerns, or requests relating to these Terms and Conditions, please reach out to the nagagg support team:
Email: [email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays. Response times are typically under 2 hours for email during peak hours (08:00–22:00 WIB).
For responsible gaming assistance, please visit our dedicated Responsible Gaming page. For common questions on account setup, deposits, and withdrawals, see our FAQ page.
Our support team is available around the clock to clarify any aspect of these Terms. You can also explore our FAQ, review our Privacy Policy, or return to the homepage.